Fault Reporting and Management:

1. First Line of support is via the Manifold 24x7 call centre. Here, support requests can be logged; fault tickets raised and preliminary troubleshooting are carried out.

2. Second line of support is through Manifold Network Operation Centre (NOC) through an in-house escalation procedure. Here, more complex requests are passed on by the first line support to be dealt with by NOC engineers.

3. This involves prompt onsite visit support by our team of Engineers after it has been ascertained that the problem cannot be resolved remotely.
As a result of Manifold Computers status as a Authorized Partner Status with all products and service we deploy, we are also Backed by the OEM technical support Service a value that will equally be direct transferred to our valued clients at all time, ensuring that their IT services are not only running but performing optimally for a guaranteed return on their investment.

4. At this forth stage, in collaboration with our partners, a 24-hour award-winning technical support services for our products shall be provided to our clients.

All fault requests are captured by the call centre support system and tracked for quality and timely resolution